MSFH 1.0 Applicant Portal Terms

Modified on Thu, 21 Aug at 10:22 AM

Homeowners who received a MSFH Initial Inspection BEFORE August 4, 2025, are operating in My Safe Florida Home 1.0. The following link can take you directly to the Applicant Portal: MSFH Applicant Portal

The My Safe FL Home Applicant Portal is the best source for current and latest information! The following case statuses are visible as Homeowners progress through My Safe FL Home 1.0:

CASE STATUS	STATUS UPDATE
Grant App Prioritization Open	If this message appears in your Applicant Portal, you must complete the Prioritization Questionnaire to be sorted into a group for accessing the Grant Application.
No Recommendations – Cannot Proceed with App	If there are no Recommended Improvements in the Initial Inspection Report, the Homeowner will not be able to proceed with a Grant Application.
Grant Group 1 – 60+ Low-Income	You have been sorted into your Prioritization Group. Your Prioritization Group will determine the date a Grant Application will be made available to you.
Grant Group 2 – Other Low-Income	You have been sorted into your Prioritization Group. Your Prioritization Group will determine the date a Grant Application will be made available to you.
Grant Group 3 – 60+ Moderate Income	You have been sorted into your Prioritization Group. Your Prioritization Group will determine the date a Grant Application will be made available to you.
Grant Group 4 – Other Moderate Income	You have been sorted into your Prioritization Group. Your Prioritization Group will determine the date a Grant Application will be made available to you.
Grant Group 5 – Cannot Proceed	Grant Group 5 contains Applicants of all ages who are above the Moderate-Income threshold. Group 5 Applicants are ineligible for Grants and will not be allowed to access Grant Application.
Grant Application Submitted	The Eligibility Confirmation has been submitted and is waiting to be assigned to a Case Manager for review.
Grant Application Pending Review	A Case Manager has been assigned and is performing the initial review.
Grant EC Not Approved, Pending Applicant Response	Issues identified during Eligibility Confirmation review will be sent by email to the Applicant as a Request for Information (RFI). Applicants must respond to the RFI within 60 days, otherwise the Grant Application will be deemed withdrawn and administratively closed.
Pending Contractor Information	After obtaining a quote from properly licensed contractor, enter their information into the Applicant Portal for a Case Manager to review
Contractor Confirmation Submitted	The Contractor Information that was entered into the Applicant Portal is waiting to be assigned to a Case Manager for review.
Contractor Not Approved, Pending App Response	Issues identified during Contractor Confirmation review will be sent by email to the Applicant as a Request for Information (RFI). Applicants must respond to the RFI within 60 days, otherwise the Grant Application will be deemed withdrawn and administratively closed.
Mitigation Work In Progress / Recommended Work May Begin	Work can now begin on the Improvements recommended from the Initial Inspection Report. Please make sure to read the report and MSFH Homeowners Guide in their entirety to fully understand Program guidelines.
Final Inspection Requested	The Final Inspection Request has been submitted in the Applicant Portal and is waiting to be assisted to a Case Manager for review.
Final Inspection in Progress	An Inspector will reach out to schedule an appointment for the Final Inspection. Applicants should receive an email from the Applicant Portal with the contact information of their inspection company.
Final Inspection Not Completed	The inspection company is reporting that the Final Inspection was not completed. Please contact the inspection company directly to reschedule.
Submit Reimbursement Request	Final Inspection has been completed and report uploaded to the Applicant Portal by the Inspection Company. The Draw Request steps and required documentation should be submitted in the Applicant Portal for Case Manager review.
Draw Request Submitted	The Draw Request has been submitted and is pending review.
Draw Request Under Review	All draws undergo two reviews for quality assurance. Homeowners will be sent an email once the initial review and quality control reviews are complete or if additional information is needed.
Draw Request Not Approved,  Pending App Response	Issues identified during Draw Request will be sent by email to the Applicant as a Request for Information (RFI). Applicants must respond to the RFI within 60 days, otherwise the Draw Request will be deemed withdrawn and administratively closed.
Draw Approved, Payment Pending	The Reimbursement/Disbursement has been approved. Please allow at least three weeks for a payment to be issued and a check to arrive at the address provided as a part of the Draw Request - Payment Verification step.
Payment Sent	The payment has been sent by mail. Check payments cannot be delivered to an active USPS forwarding address will be returned to Department of Financial Services.
Case Closed - Initial Inspection Expired	Case closed status indicating that a Grant Application was not submitted within 24 months of the MSFH Program Initial Inspection and therefore the Applicant is no longer eligible for a Grant.
Case Closed - Grant Group 5	Case closed status indicating Group 5 Applicants that are ineligible for Grants and will not be allowed to access Grant Application.
Case Closed	Case closed status indicating the case has been denied, withdrawn or expired.
Case Closed – Reimbursement Received	Case closed status indicating that Grant Disbursement has been completed.
Case Closed - Duplicate	Case closed status indicating that there is already an existing case associated with the Applicant. Applicants who have previously received Grant Disbursement, or already had a case closed due to denial, withdrawal, or expiration are not able to create a new case.